1. How can I place an order? To place an order, simply browse through our collection of hair products and click on the item you wish to purchase. Select any relevant options such as size or color, then click “Add to Cart” and proceed to the checkout page. Follow the prompts to provide your shipping and payment details, and confirm your order.
2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can choose your preferred payment option during the checkout process.
3. Do you offer international shipping? Yes, we offer international shipping to select countries. During the checkout process, enter your shipping address to see if we can deliver to your location. Please note that additional customs fees and import taxes may apply, which are the responsibility of the buyer.
4. How long does shipping take? Shipping times may vary depending on your location and the shipping method chosen. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days. Please note that these are estimates and delays can occur due to factors beyond our control.
5. Can I track my order? Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
6. What is your return policy? We want you to be completely satisfied with your purchase. If you’re not happy with your order, please contact our customer support within 14 days of receiving the product. We will guide you through the return process, and upon receiving the returned item(s) in their original condition, we will issue a refund or exchange as per your preference. Please review our detailed return policy for more information.
7. Do you offer discounts or promotions? Yes, we frequently run promotions and offer discounts on selected products. Stay updated by subscribing to our newsletter and following us on social media to be notified about our latest offers.
8. How can I contact customer support? If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by sending an email to [insert email address] or by using the contact form on our website. We strive to respond to all inquiries within 24-48 hours.
10. Are your products suitable for all hair types? We offer a diverse range of hair products suitable for various hair types, including straight, wavy, curly, and coily hair. Each product description provides information on its recommended hair type or specific benefits. If you need personalized recommendations, feel free to reach out to our customer support team.