policIes
SERVICE ADJUSTMENTS
Our goal is that you love your look – period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look – and you did not originally receive that service – you will be charged full price for the service.
CHILDREN & PETS
For everyone’s safety please do not bring pets or children under the age of 6 years with you to your appointment. During enhanced social distancing, children who are not receiving services are not allowed in the salon.
METHOD OF PAYMENT
We accept cash, checks and all forms of credit cards.
SOCIAL DISTANCING
In accordance with Local mandates, our mask policy has been lifted. The comfort and safety of our guests and staff is of utmost importance to us. If you would like to inquire about a private salon experience, please call us at 413.586.0088.
cancellations
With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy. Any reservation cancelled or rescheduled within the 24-hour window will result in 25% of the service & time being charged to the guest. No call / no show reservations will be charged 100% the services and time reserved.
returns & exchanges
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.
contact us
Telephone: 046321132
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